***Sample of how your story will look*** "'It's a brand new stove, how is it not working?' I said 'I don't know.....' she said '....but I keep smelling gas when I turn it on.' Afraid that a bad connection was made or a leak was in the line I promised to drive down personally to the house the next morning to look for leaks. After a 30 minute drive down to the house and 15 minutes of playing with the stove I came to the conclusion that it was...drum roll...USER ERROR!! My tenant had never used a gas stove before and did NOT know how to use a pilot light to ignite the gas...despite having a user's manual in the cabinet directly next to stove....welcome to the life of a landlord!"